Privacy Policy

Information We Collect

When you visit our websites or use our services, we may ask you to provide personal data directly. This includes information such as your contact details when you sign up for a trial, register for an event, or make an inquiry.

We also automatically collect information when you interact with our digital platforms. This can include your IP address, browser type, and navigational data, such as how you arrived at our website, the pages you viewed, and the links you clicked.

Additionally, we may collect information about you from trusted third parties, like our marketing automation partners. This helps us personalise our communications and provide you with more relevant material. Much of this information is collected using cookies and similar tracking technologies, which are detailed further below. Please note that if you choose not to provide personal data, some of our services and website features may not be available or function correctly.

How We Use Information

We primarily use your personal data to manage our relationship with you. This includes sending you newsletters, providing information on how to use our products more effectively, responding to your requests, issuing service and security updates, and sending marketing communications that may be of interest based on your preferences.

We also use aggregated and anonymised usage data to create analytical reports. These reports help us understand how people are interacting with our websites and services, allowing us to improve and optimise our offerings.

Other uses and sharing of your information may include:

With our affiliate companies for consolidated functions, such as payment processing.
With our third-party service providers who assist us with financial or legal governance, support the delivery of our websites and services, provide security assurance, or contribute to our marketing programmes.
Where we are required to comply with applicable laws, regulations, or court orders, or to establish our legal position.
Sharing of data may involve transferring and processing it in countries other than your country of origin. We will take steps to ensure it is protected to a standard comparable with New Zealand's privacy laws.

Security and Data Protection

We are committed to ongoing security policies and programmes to protect your personal data. We have implemented a range of appropriate technical measures and operational procedures to secure your interactions with our websites and services. In the event of a privacy breach that we believe has caused or is likely to cause serious harm, we will notify affected individuals and the New Zealand Privacy Commissioner in accordance with our obligations under the Privacy Act 2020.

Third-Party Integrations

Some of our services may allow for single sign-in functionality via a third-party account, such as Google or Microsoft. In these cases, your interaction will be subject to that provider's corresponding terms of use and privacy policies.

Additionally, some services may allow you to connect to related cloud storage accounts (e.g., Google Drive, Dropbox) to enable additional access to your documents. To use this functionality, you must adhere to the terms of service of the corresponding provider.

Cookies and Tracking Technologies

This section details the types of cookies and tracking technologies we use, why we use them, and how you can control them.

What and Why: We use cookies and other tracking technologies, such as web beacons, which are small files sent to your device when you visit our website. These files can be session-based (expiring when you close your browser) or persistent-based (stored locally across sessions). We use them to help our website operate more effectively, remember your preferences, and provide us with information on which parts of our services are being viewed. They also help us derive analytics and deliver more relevant marketing communications through services like Google Analytics, LinkedIn, and Facebook.
Control: Most browsers have controls that allow you to accept, reject, or disable cookies. You can manage these settings to help protect your personal data rights. If you choose to reject our cookies, please be aware that some of our offerings may not work correctly or be available to you.

Data Retention and Your Rights

We will retain your data for as long as we have an active relationship with you or where there is an ongoing business need for retention, such as for tax records.

You have rights regarding your personal data held by us. These include the right to ask what personal data we hold, request a copy, ask for corrections, or request its deletion. You can also restrict or object to the processing of your data.

You can withdraw consent for marketing communications at any time by clicking the "unsubscribe" link in an email or by contacting us directly. These rights can be exercised at any time by using the contact details provided on our website. We will investigate any issues you raise with us in a timely manner.

Contact Information

For privacy-related matters, please contact:

FRACTALI AI LIMITED Privacy Officer
Email: sales@fractali.ai
Phone: +64 027 4660014

You also have the right to contact the Office of the Privacy Commissioner:

Office of the Privacy Commissioner
Email: investigations@privacy.org.nz
Phone: 0800 803 909